Terms of service

Introduction

Welcome to Best at Matcha. These Terms of Service ("Terms") govern your use of our website (www.bestatmatcha.com) and the purchase of products from us.

By accessing our website, placing an order, or using our services, you agree to be bound by these Terms. Please read them carefully before making a purchase.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. Company Information

Business Name: Best at Matcha
Registered Address:
Red Brick House
Back Lane
Brattleby
Lincoln
LN1 2SQ
United Kingdom

Contact Details:
Email: sales@bestatmatcha.com
Phone: +44 7990 595491
Website: www.bestatmatcha.com

2. Definitions

  • "We", "Us", "Our" refers to Best at Matcha
  • "You", "Your", "Customer" refers to the person accessing our website or purchasing our products
  • "Products" refers to the matcha, tea accessories, and related items sold on our website
  • "Website" refers to www.bestatmatcha.com and any associated platforms
  • "Order" refers to your request to purchase products from us

3. Eligibility

By using our website and purchasing our products, you confirm that:

  • You are at least 18 years of age or have parental/guardian consent
  • You have the legal capacity to enter into a binding contract
  • You will provide accurate and complete information when placing an order
  • You will comply with all applicable laws and regulations

4. Products & Pricing

4.1 Product Information

We strive to ensure that all product descriptions, images, and information on our website are accurate. However:

  • Product images are for illustrative purposes and may differ slightly from the actual product
  • We reserve the right to correct any errors, inaccuracies, or omissions
  • Product packaging may vary from what is shown on the website
  • We cannot guarantee that your device will display colours accurately

4.2 Pricing

  • All prices are displayed in British Pounds (GBP) and include VAT where applicable
  • Prices are subject to change without notice
  • The price you pay is the price displayed at the time you complete your order
  • Delivery charges are additional and will be shown at checkout

4.3 Pricing Errors

If we discover a pricing error after you have placed an order:

  • We will contact you to inform you of the error
  • You will have the option to confirm the order at the correct price or cancel it
  • If we cannot contact you, we reserve the right to cancel the order and issue a full refund

5. Orders & Payment

5.1 Placing an Order

When you place an order:

  • You make an offer to purchase the products at the stated price
  • We will send you an order confirmation email acknowledging receipt of your order
  • The order confirmation does not constitute acceptance of your offer
  • A contract between you and us is formed only when we dispatch your order and send a dispatch confirmation email

5.2 Order Acceptance

We reserve the right to:

  • Accept or decline any order at our discretion
  • Refuse orders from customers who have previously breached these Terms
  • Limit quantities purchased per customer or per order
  • Cancel orders due to product unavailability, pricing errors, or suspected fraud

If we cancel your order, we will notify you and issue a full refund.

5.3 Payment

  • Payment is required at the time of ordering
  • We accept major credit and debit cards, PayPal, and other payment methods as displayed at checkout
  • All payments are processed securely through Shopify Payments or other trusted payment processors
  • Your payment information is encrypted and not stored on our servers
  • By providing payment details, you confirm that you are authorised to use the payment method

5.4 Payment Security

We take payment security seriously. If we suspect fraudulent activity, we may:

  • Request additional verification
  • Delay or cancel your order
  • Report the matter to the relevant authorities

6. Delivery & Shipping

6.1 Delivery Area

We currently deliver to addresses within the United Kingdom.

For international shipping enquiries, please contact us at sales@bestatmatcha.com.

6.2 Delivery Times

  • Standard delivery typically takes 2-5 business days from dispatch
  • Delivery times are estimates and not guaranteed
  • Orders are usually dispatched within 1-2 business days (excluding weekends and bank holidays)
  • During peak periods (e.g., holidays), delivery may take longer

6.3 Delivery Charges

Delivery charges are calculated at checkout based on:

  • Your delivery address
  • The size and weight of your order
  • Your chosen delivery method

Free delivery may be offered on orders over a certain value (as advertised on our website).

6.4 Delivery Address

  • You are responsible for providing a complete and accurate delivery address
  • We are not liable for orders delivered to incorrect addresses provided by you
  • If a delivery fails due to an incorrect address, you may be charged for re-delivery

6.5 Failed Deliveries

If delivery cannot be completed:

  • The courier will leave a card with instructions for collection or re-delivery
  • If the parcel is not collected within the specified timeframe, it will be returned to us
  • You may be charged for re-delivery or return shipping costs

6.6 Risk & Title

  • Risk of loss or damage passes to you upon delivery
  • Title (ownership) of products passes to you when payment is received in full

7. Subscriptions (If Applicable)

7.1 Subscription Service

If you sign up for a subscription:

  • You authorise us to charge your payment method automatically at the selected frequency (e.g., every 4 weeks)
  • Subscription prices and terms will be clearly displayed when you subscribe
  • Your subscription will continue until you cancel it

7.2 Managing Your Subscription

You can:

  • Pause, skip, or cancel your subscription at any time through your account
  • Change your delivery frequency or product selection
  • Update your payment method and delivery address

7.3 Cancellation

To avoid being charged for the next delivery, you must cancel your subscription at least 2 business days before the next scheduled delivery date.

7.4 Price Changes

We reserve the right to change subscription prices with 30 days' notice. You can cancel your subscription before the new price takes effect.

8. Returns & Refunds

Please refer to our Returns & Refunds Policy for full details.

Summary:

  • Unopened products can be returned within 14 days for a refund
  • Opened or partially consumed products cannot be returned (except if defective)
  • Damaged, defective, or incorrect items will be replaced or refunded free of charge
  • Order cancellations must be requested at least 2 business days before dispatch

For returns or refunds, please contact: sales@bestatmatcha.com

9. Product Use & Safety

9.1 Food Safety

Our matcha products are intended for consumption. You agree to:

  • Store products according to package instructions
  • Check for allergens and suitability before consumption
  • Consume products before the "best before" date
  • Not consume products if the seal is broken or packaging is damaged

9.2 Allergen Information

Our matcha is 100% pure matcha green tea powder and is:

  • Vegan
  • Gluten-free
  • Free from common allergens (when in pure form)

However, if you have specific allergies or dietary requirements, please check the product description or contact us before purchasing.

9.3 Health & Medical Advice

  • Our products are not intended to diagnose, treat, cure, or prevent any disease
  • Statements about health benefits have not been evaluated by regulatory authorities
  • If you are pregnant, breastfeeding, taking medication, or have a medical condition, please consult your doctor before consuming matcha
  • Matcha contains caffeine—consume in moderation

9.4 Limitation of Liability

We are not liable for:

  • Adverse reactions or allergies resulting from product consumption
  • Misuse or improper storage of products
  • Consumption of products after the "best before" date

10. Intellectual Property

10.1 Our Content

All content on our website, including:

  • Text, images, graphics, logos, videos
  • Product descriptions and photography
  • Website design and layout
  • Branding and trademarks

...is the property of Best at Matcha or our licensors and is protected by UK and international copyright and intellectual property laws.

10.2 Your Use

You may:

  • View and print pages for personal, non-commercial use
  • Share links to our website on social media

You may not:

  • Copy, reproduce, distribute, or modify our content without permission
  • Use our branding, logos, or images for commercial purposes
  • Scrape or extract data from our website using automated tools

10.3 User Content

If you submit reviews, photos, or other content to our website:

  • You grant us a non-exclusive, royalty-free, worldwide licence to use, display, and distribute your content
  • You confirm that you own the content or have the right to submit it
  • You agree not to submit content that is offensive, defamatory, or infringes third-party rights

We reserve the right to remove any user content that violates these Terms.

11. Account Security

11.1 Your Account

If you create an account:

  • You are responsible for maintaining the confidentiality of your password
  • You are responsible for all activities under your account
  • You must notify us immediately if you suspect unauthorised access

11.2 Account Termination

We may suspend or terminate your account if:

  • You breach these Terms
  • We suspect fraudulent or illegal activity
  • Your account has been inactive for an extended period

12. Limitation of Liability

12.1 Our Liability

To the fullest extent permitted by law:

We are liable for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be excluded under UK law

We are not liable for:

  • Indirect, consequential, or incidental losses (e.g., loss of profits, business, or opportunity)
  • Loss or damage resulting from your failure to follow product instructions
  • Delays in delivery caused by third-party couriers or events beyond our control (force majeure)
  • Losses arising from website downtime, technical errors, or security breaches

12.2 Maximum Liability

Our total liability to you for any claim arising from these Terms or your purchase shall not exceed the amount you paid for the product(s) in question.

13. Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including:

  • Natural disasters, severe weather, pandemics
  • War, terrorism, civil unrest
  • Strikes, labour disputes
  • Government actions or regulations
  • Failures of third-party suppliers, couriers, or payment processors

If a force majeure event occurs, we will notify you and may cancel or delay your order without liability.

14. Privacy & Data Protection

Your personal information is processed in accordance with our Privacy Policy.

By using our website, you consent to our collection and use of your data as described in the Privacy Policy.

15. Third-Party Services

Our website may contain links to third-party websites (e.g., social media, payment processors). We are not responsible for:

  • The content or practices of third-party websites
  • Any loss or damage resulting from your use of third-party services

Please review their terms and privacy policies before use.

16. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales.

Any disputes arising from these Terms or your use of our website will be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Changes to These Terms

We may update these Terms from time to time to reflect:

  • Changes in our business practices
  • Legal or regulatory requirements
  • Improvements to our services

When we make significant changes:

  • We will post the updated Terms on our website
  • We will update the "Last Updated" date at the top of this page
  • Continued use of our website after changes constitutes acceptance of the new Terms

18. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

19. Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.

20. Entire Agreement

These Terms, together with our Privacy Policy and Returns & Refunds Policy, constitute the entire agreement between you and Best at Matcha.

21. Contact Us

If you have any questions about these Terms of Service, please contact us:

Best at Matcha
Red Brick House
Back Lane
Brattleby
Lincoln
LN1 2SQ
United Kingdom

Email: sales@bestatmatcha.com
Phone: +44 7990 595491
Website: www.bestatmatcha.com

Thank you for choosing Best at Matcha. We appreciate your business!