FAQs

Matcha is a finely ground powder made from specially grown and processed green tea leaves. Unlike regular tea, where leaves are steeped and discarded, with matcha you consume the entire leaf, giving you all the nutrients, antioxidants, and benefits in every sip.

Our matcha is single-source and comes exclusively from a fourth-generation family farm in Shizuoka, Japan—one of the country's most renowned tea-growing regions. We work directly with our grower to ensure the highest quality and authenticity.

• Single-source origin: All our matcha comes from one trusted farm in Shizuoka
• Premium quality: We offer both organic and premium non-organic options
• Freshly ground: Stone-ground in small batches and arrives within 3 months of grinding
• Shade-grown: Traditional methods that enhance flavour and nutrients
• Sustainably sourced: We prioritise environmental responsibility and fair partnerships

Ceremonial Matcha:

• The highest grade matcha, made from the youngest, most tender tea leaves
• Vibrant green colour with a smooth, silky texture
• Naturally sweet with rich umami flavour and no bitterness
• Perfect for traditional preparation (whisked with water) or premium lattes
• Best enjoyed on its own to appreciate its delicate flavour

Premium Matcha:

• High-quality matcha made from slightly more mature leaves
• Beautiful green colour with excellent flavour
• Smooth taste with a balanced, slightly more robust profile
• Versatile—perfect for daily lattes, smoothies, and light baking
• Great value for everyday enjoyment

Both grades come from the same trusted farm and are stone-ground to perfection!

Choose Ceremonial or Best Reserve Matcha if:

• You want the absolute finest quality for traditional preparation
• You prefer drinking matcha whisked with just water
• You want the smoothest, most delicate flavour
• You're looking for a special, elevated matcha experience

Choose Premium (Signature) Matcha if:

• You primarily make lattes or smoothies
• You want excellent quality at a more accessible price
• You're new to matcha and want to explore
• You drink matcha daily and want great value

For more information, visit our Matcha Hub to find the grade that most suits you.

Yes! We offer both certified organic and premium non-organic options in both ceremonial and premium grades.

Our organic matcha is grown without synthetic pesticides, herbicides, or fertilisers and carries organic certification.

Our premium non-organic matcha comes from the same trusted farm in Shizuoka and maintains the same high quality standards, traditional growing methods, and rigorous testing—it's simply not certified organic.

Both options are:

• Single-source from Shizuoka, Japan
• Shade-grown using traditional methods
• Stone-ground in small batches
• Tested for quality and purity

Organic Matcha:

• Certified organic
• Grown without synthetic pesticides or fertilisers
• Uses only organic farming methods

Premium Non-Organic Matcha:

• Not certified organic (but may follow sustainable practices)
• Same farm, same quality standards
• Same traditional growing and processing methods
• Typically more affordable

Both deliver exceptional taste, quality, and authenticity. The choice depends on your personal preferences and priorities.

Yes, all our matcha (both organic and non-organic) is 100% plant-based (vegan) and naturally gluten-free.

Yes, matcha contains caffeine - approximately 25-35mg per serving (1g). However, it also contains L-theanine, an amino acid that promotes calm and focus, giving you sustained energy without the jitters or crash associated with coffee.

• 2g matcha: ~60-70mg caffeine
• 1 cup of coffee (240ml): ~95mg caffeine

Matcha provides a gentler, more sustained energy boost thanks to L-theanine.

Due to the caffeine content, we recommend consulting your GP or healthcare provider before consuming matcha during pregnancy or breastfeeding.

Our pure matcha contains no common allergens. However, if you have specific allergies or sensitivities, please check the product packaging or contact us before purchasing.

Yes! Premium matcha is perfect for lattes, smoothies, and baking. Its robust flavour holds up well when combined with other ingredients, making it ideal for matcha cakes, cookies, energy balls, and more.Ceremonial matcha can also be used in recipes, but its delicate flavour is best appreciated when consumed traditionally. See our matcha hub for more information

Delivery charges are calculated at checkout based on your order total. We offer free standard UK delivery on all orders over £40. For orders under £40, a flat delivery charge of £3.95 applies.

• Orders are typically dispatched within 1-2 business days
• Standard UK delivery takes 2-5 business days from dispatch
• You'll receive tracking information once your order ships

Please note: Delivery times may be longer during peak periods or holidays.

Yes! Once your order is dispatched, you'll receive a tracking number via email so you can monitor its progress.

If you're not available, the courier will leave a card with instructions for collection or re-delivery. If the parcel is not collected within the specified timeframe, it will be returned to us, and you may be charged for re-delivery.

If your order hasn't arrived within the expected timeframe:

1. Check your tracking information
2. Contact the courier directly
3. If you still can't locate your order, email us at sales@bestatmatcha.com and we'll investigate

Unopened products can be returned within 14 days of receipt for a full refund (minus original postage costs).

Opened or partially consumed products cannot be returned for health and safety reasons, unless the item is defective or was delivered in error.

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery at sales@bestatmatcha.com.

Include:

• Your order number
• Photos of the issue
• A brief description

We'll arrange a replacement or full refund at no cost to you.

Email us at sales@bestatmatcha.com with:

• Your order number
• Reason for return
• Proof of purchase

We'll respond within 2 business days with instructions.

Once we receive and inspect your return (or approve your refund request), your refund will be processed within 5-10 business days, depending on your bank or card provider.

For full details, please see our Returns & Refunds Policy.