Contact us
Have a question, or want a product recommendation? Get in touch.
Frequently asked questions
If you need to change or cancel your order, please contact us at sales@bestatmatcha.com as soon as possible.
Orders can be cancelled if requested at least 2 business days before dispatch. Once your order has been dispatched, it cannot be cancelled, but you may return unopened items according to our Returns Policy.
Yes! You'll receive an order confirmation email as soon as your order is placed, followed by a dispatch confirmation with tracking information once your order ships.
Yes! We offer beautiful gift wrapping for a small additional fee. Simply select the gift wrapping option at checkout.
You can also include a personalised gift message—just add your message in the notes section during checkout, and we'll include it with your gift.
Perfect for birthdays, special occasions, or introducing someone to the wonderful world of matcha!
We currently deliver to addresses within the United Kingdom.
Interested in international shipping? Contact us at sales@bestatmatcha.com and we'll do our best to accommodate your request.
If your order hasn't arrived within the expected timeframe:
- Check your tracking information
- Contact the courier directly
- If you still can't locate your order, email us at sales@bestatmatcha.com and we'll investigate
Still got Q's?
Check out our frequently asked questions page for our full list of most common queries.